Return and Refund Policy

Last Updated: October 10, 2026

At Emaar Vibe, customer satisfaction is our priority. We want you to enjoy your shopping experience with us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Return requests must be submitted within 7 days of receiving your order.

• Products must be unused, undamaged, and returned in their original packaging.

• Proof of purchase or an order number is required.

• Certain products may not be eligible for return due to hygiene or safety reasons.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. Include your order number and clear photos of the item so we can review your request and assist you.

3. How to Request a Return

To request a return, contact our customer support team with your order number and the reason for the return. We will review your request and provide instructions if your return is approved.

Please do not send items back without receiving return instructions from our team.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on your payment provider.

For Cash on Delivery orders, our team will coordinate with you regarding the available refund method.

5. Return Shipping Costs

If an item is damaged, defective, or incorrect due to our error, Emaar Vibe will arrange an appropriate return solution.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise agreed or required by applicable law.

6. Non-Returnable Items

Some items may not be eligible for return, including:

• Used personal care or hygiene products.

• Products specifically marked as non-returnable, where legally permitted.

• Items damaged through misuse or improper handling by the customer.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

7. Order Cancellations

If you wish to cancel your order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable, but you may request a return according to our policy.

8. Contact Us

If you have questions about returns or refunds, please contact our customer support team through the contact details provided on our website.

Store Name: Emaar Vibe
Website: www.emaarvibe.store
Email: [Insert Your Customer Support Email]

We appreciate your trust in Emaar Vibe and thank you for shopping with us.